Service

Our passion

For us, service is not just our Customer Success Team (CSM), which is of course always on hand with help and advice and solves problems and errors - or trains your staff. Service at tetys is also a general approach to how we comprehensively support our customers. We are happy to develop individual solutions with and for our customers, or involve them in the ideas and development of our software. Our approach is based on a deep knowledge of the market and constant dialog with our customers to ensure that our solutions are not only innovative, but also practical and effective.

tl;dr tetys not only offers customer support through the "Customer Success Team", but also individual solutions and continuous collaboration. With over 45 years of industry experience, we analyze needs, develop tailor-made plans and actively integrate customers into the further development of our software. Our goal is to always offer our customers the best possible solutions to achieve their goals.

Industry knowledge for you

Inventory analysis

With more than 45 years of experience, we have built up in-depth industry knowledge and know that many interested parties need to be picked up much sooner. That is why we analyze your current status and actual requirements in joint workshops. This results in an objective gap analysis - a neutral and efficient analysis of production and planning processes, as well as an initial identification of possible weaknesses and potential for improvement. This not only gives you clarity about existing planning processes and future orientation, but also a guideline for your digital process orientation.

Workshops

Efficiently effective

Of course, we also offer more comprehensive workshops that are linked to customer-specific tasks and therefore form part of ongoing support over a longer period of time. These workshops are designed to address your individual needs and objectives and ensure that you achieve your business goals effectively. Through this intensive collaboration, we can ensure that our solutions are not only implemented, but also optimally utilized to ensure your long-term success.

Customer requirements

Step by step

Based on the findings of the as-is analysis and optional workshops, we draw up a specification sheet for a comprehensive planning process and optimization plan that takes into account the results of the potential analysis. Our system has a modular structure and is continuously developed to meet the changing requirements of our customers. This means that you can add additional modules over time and expand your system according to your individual requirements. We adapt flexibly to your infrastructure to ensure that you can always use the best possible solutions to achieve your business goals.

For your goals

Our service

As soon as you are part of our tetys cosmos, you will be regularly integrated into the exchange through user meetings and other events - such as "Future Application" or expert panels. It is very important to us that our customers are actively involved in the further development of our solutions and can benefit from the experience of others. At tetys, service is at the heart of our work, because we want to ensure that we offer you exactly what you need to achieve your goals.

Conclusion

At tetys, service is at the heart of everything we do. We not only offer customer support through our "Customer Success Team", but also go above and beyond by developing individual solutions and continuously working with our customers. With over 45 years of industry experience, we analyze needs, identify weaknesses and point out potential for improvement. Through comprehensive workshops and close collaboration, we create tailor-made plans and continuously optimize our solutions. Our goal is to always offer our customers the best possible solutions to effectively achieve their business goals.