Customer Success Manager

(m/f/d)

You want to be excellent tomorrow? Join us!

Supporting our customers from the automotive supplier sector and the plastics processing industry in the application of our MES and PPS solutions in first and second level support using our Jira ticket system
Commissioning and administration of our MES and PPS solutions
Carrying out application tests and updates
Error analysis and troubleshooting via remote maintenance
Support in conducting workshops to explain the functionalities of the existing MES and PPS solutions to customers

a good technical and procedural understanding and enjoy analytical thinking
a reliable and goal-oriented way of working and enjoy working in a teama
high degree of initiative, willingness to communicate and a strong customer focus as well as the willingness to be yourself, because our team thrives on lively and open interaction with each other

Experience or enthusiasm in dealing with MES and/or PPS systems
Technical experience in database systems and good general IT knowledge
Interest in incorporating customer enhancement requests in the form of specifications for existing MES and PPS solutions
Professional experience in the manufacturing industry, ideally in the automotive supplier sector or in the plastics processing sector
Experience in dealing with Jira Service Management and
Completed vocational training and/or studies in the IT sector or a comparable qualification

A familiar working atmosphere and a thorough induction phase
Flexible working hours on a trust basis and up to 100% home office for a good work-life balance
Annual training courses of your choice, so that you can develop yourself further
600 € annual health budget for private co-payments, preventive services, etc.
Specialist service & video consultation
up to €200 childcare allowance per child for daycare or OGS and
Other social benefits of a modern medium-sized company

If you have any questions about the application process, please contact us in advance at Karin Scholz, on +49-241-88930-14.